15 Types Of Difficult Clients And How to Deal With Each Of Them

If you work in service industry , you know what it’s like when a bad client comes along. Thankfully, the staff of Coplex (formerly Ciplex) have been observing a variety of clients in their native habitats for some time now, and they’ve come up with a handy field guide on how to approach this temperamental species.

The guide identifies 15 specimens most agencies have likely come across, but it doesn’t stop at just telling you what you already know about them. Special ‘care and feeding’ instructions are provided, making it easier to tame these savage beasts the next time you happen upon them in the wild. It’s worth noting that the word ‘no’ is a fairly effective command, if in doubt.

Consult the Field Guide to the Wonderful World of Clients for yourself below, and be prepared the next time Mr. I Need This done Yesterday walks through your door.































Thank you : Coplex (h/t: DigitalSynopsis)

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Microsoft has announced that it will kill off MS Paint after 32 years


Microsoft may be looking at phasing out the ‘beloved’ Paint application. It is highly unlikely that any long time Windows user is unfamiliar Microsoft Paint as the program has been part of the OS for 32 long years. According to a report by The Guardian, the company is planning to remove the application after the introduction of Microsoft Paint 3D.

The decision to introduce Paint 3D was to introduce new features that would work well and enable users to create in the three-dimensional environment along with the 2D workflow with the help of mixed-reality headsets. The report details that the company has marked the app for ‘features that are removed or deprecated in Windows 10 Fall Creators Update’. This means that Microsoft Paint is not longer under active development and it can be removed in versions moving forward.

Microsoft has bundled the graphics program with every version of the Windows Operating System since 1985. The program started as a 1-bit monochrome capable version of PC Paintbrush, an app developed by ZSoft. The company was not the first to add new features to Paint when compared to the competition and the additions came gradually. The app was not as powerful as other alternatives like Paint.Net or alternatives but it worked well for the minimal work that one would require.

One thing to note here is that Microsoft Paint is not the only app that is being killed off. According to the list, Paint joins Outlook Express, Reading list, and Reader app as one of the functions that will be removed from future versions of Windows. Microsoft has not revealed the date when it will remove Paint from Windows but the addition in the list has confirmed that the demise of paint is inevitable.

Share & Care!

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Ways to win lifelong customers

Customers in the market for new technology have more options than ever. Here’s how to keep them happy and coming back to your business.


If you’re selling tech, you’re always at a disadvantage. Your customer inevitably knows more than you do. And automation is taking over a lot of the the mechanical things salespeople do. But that doesn’t mean you can’t help your customers in a way that keeps them coming back.

Here are the top five ways to win lifelong customers:

1. Don’t waste their time. Get the right message for their needs in front of them and take less than 30 seconds to do it. If you’re taking longer, ask yourself if your message is for them or for you.

2. Know your stuff. Even if you aren’t the top expert, be able to demonstrate what your product can and can’t do and go the extra mile to help out with tips and advice even when it’s not directly related to the sale.

3. Listen. Find out what the customer needs and make sure your product fits those needs. Winning the wrong customer somehow, wastes your time and theirs eventually and does not help your reputation or your company’s.

4. Value people. Make an effort to understand what kind of person your customer is and tailor your message so they can understand it. A person who wants to be seen as revolutionary will hear things much differently than someone who wants to be rewarded for stability.

5. Be accountable. In tech, things go wrong. Don’t pretend they haven’t. Be open and responsive and do everything to solve the problem. Customers often evaluate you more on how you act when things go bad then when things are good.


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WhatsApp gets nod from NPCI for enabling in-app UPI payments


Messaging giant WhatsApp has reportedly been granted permission by the National Payments Corporation of India (NPCI) to develop in-app payments and money transfers using the Unified Payments Interface (UPI). A report by the Times of India stated that this is the first time that the NCPI have granted a mobile app to enter into multi-bank partnerships for digital payments.

Speaking to the Times of India, AP Hota, MD and CEO, NPCI confirmed that Whatsapp had received a nod from the payment institution. “We have permitted multi-bank partnership as Whatsapp did not want all transactions routed via one bank when payment loads are high. They are now talking actively to leading banks now,” Hota said.


While Facebook-owned WhatsApp has been looking to integrate UPI into the messaging app, Google is also in the race to receive a nod to implement the UPI system into their Android Pay platform. Hota said, “Players like WhatsApp, Google are very large in size and thus partnering with multiple banks makes sense to ensure a smooth payments process. Google is now waiting for the Reserve Bank of India’s approval to go live on UPI.” Online merchants like Amazon and Uber are also in final stages of testing before enabling

The report also claims interest from the likes of Amazon and Uber who are also said to be in their final stages of testing before enabling customers to make payments using UPI. The NPCI CEO, however, did not provide a timeline citing that the RBI could take a while in granting the final permission. We had reported back in April that WhatsApp could be planning a UPI-based payment system.


The NPCI CEO, however, did not provide a timeline citing that the RBI could take a while in granting the final permission.

WhatsApp some money now..!


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How to Unblock Unsafe Attachments in Microsoft Outlook

“Outlook blocked access to the following potentially unsafe attachments” message in Outlook.

When you receive an e-mail in Microsoft Outlook that contains an attachment, you might receive the following message at the top of the message or of the Reading Pane:


Outlook blocked access to the following potentially unsafe attachments: []

All versions of Outlook since Outlook 2000 Service Release 1 (SR1) include a security feature that blocks attachments that might put your computer at risk for viruses or other threats. Although Outlook blocks access to the attachment, the attachment still exists in the e-mail message.
This article describes methods that you can use if you have to open an attachment that is blocked in Outlook. Additionally, this article contains information about the kinds of attachments that Outlook blocks.

Customize attachment security behavior

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

Important Before you can customize the attachment security behavior in Outlook 2000 SR1 and Microsoft Outlook 2000 SR1a, you must first apply either Microsoft Office 2000 Service Pack 2 or Microsoft Office 2000 Service Pack 3.
Follow these steps to modify the registry and change Outlook’s attachment security behavior.

  1. Exit Outlook if it is running.
  2. Click Start, and then click Run. Copy and paste (or type) the following command in the Open box, and then press ENTER:


  3. Verify that the following registry key for your version of Outlook exists.
    Microsoft Office Outlook 2010


    Microsoft Office Outlook 2007


    Microsoft Office Outlook 2003


    Microsoft Outlook 2002


    Microsoft Outlook 2000


    If the registry key exists, go to step 5.
    If the registry key does not exist, follow these steps to create it:

    1. Locate, and then click the following registry key:


    2. Under Edit, click New, and then click Key.
    3. Type Office, and then press ENTER.
    4. Under Edit, click New, and then click Key.
    5. For Outlook 2010, type 14.0, and then press ENTER.
      For Outlook 2007, type 12.0, and then press ENTER.
      For Outlook 2003, type 11.0, and then press ENTER.
      For Outlook 2002, type 10.0, and then press ENTER.
      For Outlook 2000, type 9.0, and then press ENTER.
    6. Under Edit, click New, and then click Key.
    7. Type Outlook, and then press ENTER.
    8. Under Edit, click New, and then click Key.
    9. Type Security, and then press ENTER.
  4. Under Edit, click New, and then click String Value.
  5. Copy and paste (or type) the following name for the new value:


  6. Press ENTER.
  7. Right-click the new string value name, and then click Modify.
  8. Type the file name extension of the file type that you want to open in Outlook. For example:


    To specify multiple file types, use the following format:


  9. Click OK.
  10. Exit Registry Editor.
  11. Restart your computer.

When you start Outlook, you can open the file types that you specified in the registry.
Note We recommend that you enable only the file types that you have to have. If you rarely receive a particular file type, we recommend that you give Outlook temporary access to the file type that is in question. Then, reconfigure Outlook to block the file type by undoing the changes to the registry. For more information about how you can configure Outlook to block attachment file name extensions that Outlook does not block by default, click the following article number to view the article in the Microsoft Knowledge Base:

837388 How to configure Outlook to block additional attachment file name extensions.

Still not able to access the attachment, then it’s Microsoft Office Security Updated.

As, max of my client using MS Office 2010 & MS Office 2013, able to identify only solution for same version.

MS Office 2010

Remove the Security Update for Microsoft Outlook 2010 KB3203467

MS Office 2013

Remove the Security Update for Microsoft Outlook 2010 KB3191938

Restart Microsoft Outlook & Done.


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Top 5: Moments in iPhone history

10years2The iPhone went on sale 10 years ago this week. Here’s a look back at five defining moments for the device that changed the way we use, and think about, phones.

Ten years ago, George W. Bush was president, mortgages were cheap, and Apple’s iPhone went on sale for the first time. That’s right, July 29 marks a decade since the iPhone came out.


Steve Jobs announcing the first iPhone in 2007.

Let’s look back at the top five moments in iPhone’s first decade:


1. The announcement. This happened in January 2007, but the iPhone announcement was an example of Steve Jobs at his best. With rumors flying about Apple doing a phone, Steve Jobs announced three new devices: an iPod, a mobile phone and an internet communications device. Those three devices were the iPhone.

2. Antennagate. Every iPhone is greeted with some kind of controversy over the inevitable bugs and quirks of a brand new model of a product, but the iPhone 4 in 2010 set the template with people demonstrating that holding the phone a certain way reduced the cellular connection. After telling people they were holding it wrong, Apple eventually gave free rubber bumpers out to customers.

3. The imitators. Before the iPhone, smartphone makers designed everything to look like the Palm Treo. Afterwards, they all became black boxes with touchscreens. Android has become the largest mobile operating system in the world following up, and some say improving on, the trail blazed by the iPhone.

4. Siri. Love it or hate it, Siri sparked the imagination when it launched with celebrities in commercials talking to their phones. And just as Google has become a synonym for search, Siri has become the archetype for talking to your phone.

5. The App Store. When the iPhone launched, Steve Jobs said that web apps would be the future and give you everything you need. A year later, in 2008, the App Store was launched and “there’s an app for that” entered the lexicon.

The iPhone is praised, derided, often declared perfect, often declared dead, but no matter what you think of it, it not only changed smartphones, but the way we connect with one another. So happy birthday iPhone.


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Nokia Makes A Comeback With Nokia 3, 5, 6; Prices Starting at Rs. 9499

The new series 3, 5, & 6 marks the comeback of the Finnish multinational communications and information technology company – NOKIA. All the new smartphones will be manufactured in India with stock Android operating systems instead of Windows, which eventually was huge let down for the Lumia series. Earlier we saw Nokia launching the old classic 3310 which was a much-awaited feature phone of all times and with this new launch they are really making it up to their absence for so long.


Below are the details about all the newly launched Nokia smartphones, i.e. Nokia 3, Nokia 5, and Nokia 6.

Nokia 3


  • Features 5″ IPS LCD capacitive touchscreen with 720 x 1280 pixels producing 294 PPI as pixel density with the thickness measuring at 8.5 mm.
  • Will be shipped with Android 7.0 (Nougat) out of the box.
  • Inside the phone you get Mediatek MT6737 chipset on a Quad-core Cortex-A53 CPU clocked at 1.4 GHz coupled with Mali-T720MP2
  • Memory options at 16 GB internal with 2 GB RAM
  • Rear sensor is an 8 MP shooter with f/2.0 aperture, autofocus & LED flash & 1.12 µm pixel size.
  • Front sensor is a 8 MP shooter with f/2.0 aperture & autofocus
  • Connectivity options include 3.5 mm jack, WLAN, Bluetooth, GPS, NFC, Radio, microUSB 2.0. Comes with Accelerometer, gyro, proximity, compass sensor along with a Non-removable Li-Ion 2650 mAh battery.
  • Color options available are Silver White, Matte Black, Tempered Blue, Copper White
  • Price in India Rs.9499.

Nokia 5


  • Featuring a 5.2 ” IPS LCD capacitive display with 720 x 1280 pixels producing 282 ppi as pixel density). Will be coming with Android 7.1.1 (Nougat) out of the box.
  • Inside the smartphone resides the Qualcomm MSM8937 Snapdragon 430 chipset on Octa-core Cortex-A53 CPU clocked at 1.4 GHz coupled with Adreno 505
  • microSD, up to 256 GB
  • For storage, the phone comes with 16 GB of internal memory which is further expandable up to 256 GB via microSD card & 2 GB RAM
  • Rear sensor is a 13 MP shooter with f/2.0 aperture, phase detection autofocus, dual-LED flash. The rear camera also features a1/3″ sensor size, 1.12 µm pixel size, and various other pictures improvement tweaks inbuilt. Front sensor is a 8 MP shooter with f/2.0 aperture having 1.12 µm pixel size
  • Connectivity options include 3.5 mm jack, WLAN, Bluetooth, GPS, NFC, Radio, microUSB 2.0 along with front mounted fingerprint sensor, accelerometer, gyro, proximity, and compass.
  • Nokia 5 is powered by a Nonremovable Li-Ion 3000 mAh battery and will have tempered blue, silver, matte black & copper colors to choose from.
  • Price in India Rs. 12899.

Nokia 6


  • Measure 7.9 mm in thickness with the overall weighing of 169 g the Nokia 6 features a 5.5″ IPS LCD capacitive display sporting a resolution of 1080 x 1920 pixels producing 403 ppi as pixel density & corning gorilla glass 3 protection on top of it.
  • As usual, will be shipped with Android 7.1.1 (Nougat) out of the box.
  • Chipset inside is the Qualcomm MSM8937 Snapdragon 430 on an octa core cortex-A53 CPU clocked at 1.4 GHz coupled with Adreno 505 GPU.
  • MicroSD card support is available on a hybrid slot up to 256 GB.
  • Memory & storage features variant of 32 GB, 3 GB RAM  & 64 GB, 4 GB RAM.
  • Rear sensor is a 16 MP shooter with f/2.0 aperture & dual LED flash with 1.0 µm pixel size whereas the front sensor is a 8 MP shooter with f/2.0 aperture & 1.12 µm pixel size.
  • Connectivity options include 3.5 mm jack, WLAN, Bluetooth, GPS, NFC, Radio, microUSB 2.0. Features front mounted fingerprint sensor, accelerometer, gyro, and proximity, compass. Fast charging is supportive on a nonremovable Li-Ion 3000 mAh battery.
  • Color available is Arte Black, Matte Black, Tempered Blue, Silver, and Copper.
  • Price in India Rs. 14,999

We are pretty much excited with Nokia’s comeback but if specs are to be considered you are still getting better devices out there with improved specs on a cheaper price rate.



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