User can not access the “Define Send/Receive Groups…” button to adjust the auto Send/Receive frequency with the email server. User will be able to send out new emails with the send button. Incoming emails have to be manually initiated by Click Send/Receive Tab.
You might have a damaged .SRS file, try deleting it with Outlook closed. Outlook will re-create the file the next time you start it. The normal location for this file is:
Sometime Add ins also create this issue
Start Outlook in safe mode and check if you can access ‘Define Send/Receive Groups’ option
Click on Start > Run > Outlook /safe and press Enter
Note: There is space between Outlook and ‘/’
If Outlook safe works, disable the add-ins following steps mentioned below:
a) Click on File menu, click Options > Add-ins > Go button besides Manage: Com-in Add.
b) Check if there are add-ins listed, clear the checkbox
c) Close the Office program and restart it.
d) Disable each add-in one at a time, restart the outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.
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